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Our Price Promise

How it works:

 

Simply buy a product from us and find it cheaper on another website, then as long as their service conditions and terms are comparable and they have the product in stock; we will MATCH AND BEAT the price of any current season product product, by refunding you the difference plus a little extra.

How To Make A Price Match Claim:

 

Contact our customer service team via email (info@kool-kidz.com) quoting your name and order reference number.

Tell us where you have seen the product at a lower price. Please ensure you can provide up-to-date information, for example a live web link, a copy of a newsletter or screen-shot of the page. We will then check full details of the product, the selling price and then notify you if we are able to price match. 

We will then refund the difference plus an extra £1 GBP to you credit/debit card or PayPal account.

Please also have a copy of your proof of purchase.
Claims can be made within 7 days of purchase

 

*Terms and Conditions:

 

  • Buy a product from us and we promise not only to match, but also to beat any genuine like for like quotation on a children’s designer clothing site (this does not include websites such as EBay and Amazon) with proof of purchase and proof of price difference
  • We will ONLY match prices for ONLINE competitors 
  • Valid online on current season stock  
  • When making a claim please ensure the products are identical in size, brand, style and colour and the product is available (in stock on the competitors site)
  • Our Price Match Guarantee does not apply to flash sales and we are unable to match competitors who are in administration or closing down. 
  • Our currency conversion rates apply to all Price Matches.
  • This does NOT apply to sale products or promotional offers
  • Only applies to current clothing and footwear.