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Returns Policy

Products purchased on our website can be returned for a refund within 14 days of the purchase by returning the goods. Provided they are returned in a re-sellable condition, which is at our discretion, with tickets still attached.

Refunds are processed in 1-2 working days from when the goods are received into our shop - refunded back to the original purchase method.

Products on sale items can be returned for a credit note provided that you have first notified us by email or telephone 0191 584 9090 within 7 days of the purchase and the goods are then returned in a re-sellable condition, which is at our discretion, with tickets still attached.

Also please note we do not accept any returns after 28 days.

In addition to this refund policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.

We will not issue refunds for any items that fail to reach us. Your statutory rights are not affected.